Damaged package. If you receive a package that is not intact, is damaged or with evidence of tampering, always remember to mention this to the courier and only accept the package with the comment that it has been “unchecked” written on the delivery n

<ul><li>In the &#x201C;Full Address&#x201D; field be sure to enter the street number and flat/unit number, if any.</li><li>If the delivery has to be made to a store or business, please specify the name in the Full Address field.</li><li>Delivery is understood to mean street level delivery; if that isn&apos;t possible for you, you must let the <a href="https://help.freddy.com/en-GB/contact" style="box-sizing: border-box; color: #1f1f1f; text-decoration: underline;" class="fr-strong">Customer Service</a> team know.</li></ul>Damaged packageIf you receive a package that is not intact, is damaged or with evidence of tampering, always remember to mention this to the courier and only accept the package with the comment that it has been &#x201C;unchecked&#x201D; written on the delivery note.This protects your rights in the case of anomalies found after opening the pack (broken or missing items).In any case, the content of the package, even if intact, must be checked prior to signing the delivery note. No complaints will be accepted for any missing items that have not been immediately notified to the courier.Immediately <a href="https://help.freddy.com/en-GB/contact" class="fr-strong">notify FREDDY Customer Service</a>.

How can I avoid problems with my shipment?

If you receive a package that is not intact, is damaged or with evidence of tampering, always remember to mention this to the courier and only accept the package with the comment that it has been “unchecked” written on the delivery note.This protects

If you receive a package that is not intact, is damaged or with evidence of tampering, always remember to mention this to the courier and only accept the package with the comment that it has been&#xA0;&#x201C;unchecked&#x201D; written on the delivery note. This protects your rights in the case of anomalies found after opening the pack (broken or missing items). Immediately notify FREDDY Customer Service by filling out <a href="https://help.freddy.com/en-GB/contact" class="fr-strong">this form</a>.FREDDY is not responsible for damage or theft during transportation of goods. In any case, the content of the package, even if intact, must be checked prior to signing the delivery note. No complaints will be accepted for any missing items that have not been immediately notified to the courier.If you think you received an item other than the one you ordered, or if the item you received is defective, contact our <a href="https://help.freddy.com/en-GB/contact" style="box-sizing: border-box; color: #1f1f1f; text-decoration: underline;" tabindex="-1" class="fr-strong">Customer Service</a>.

Damaged or tampered package

Yes, you can always refuse to accept a package. If you decided to reject a package, you need to immediately inform our Customer Service by filling in this form.We’ll activate the verification and refund procedure as soon as the package is back in the

Yes, you can always refuse to accept a package. If you decided to reject a package, you need to immediately inform our Customer Service by&#xA0;<a href="https://help.freddy.com/en-GB/contact" style="box-sizing: border-box; color: #1f1f1f; text-decoration: underline;" tabindex="-1" class="fr-strong">filling in this form</a>. We&#x2019;ll activate the verification and refund procedure as soon as the package is back in the FREDDY warehouse. Please expect the following processing times:<ul><li>About 7 business days for the rejected package to return to the FREDDY warehouse.</li><li>About 10 business days to verify its contents.</li><li>3 to 14 days for the refund to be processed. Remember: the time required to redeem the payment with some types of credit cards depends solely on the bank and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).</li></ul>Once the refund has been processed, Freddy S.p.A. will not be held liable for any direct or indirect damages caused by a delay in the banking system to release the amount involved.&#xA0;If you receive a package that is not intact, is damaged or with evidence of tampering, always remember to mention this to the courier and only accept the package with the comment that it has been&#xA0;&#x201C;unchecked&#x201D; written on the delivery note. This protects your rights in the case of anomalies found after opening the pack (broken or missing items). Immediately notify FREDDY Customer Service by <a href="https://help.freddy.com/en-GB/contact" style="box-sizing: border-box; color: #1f1f1f; text-decoration: underline;" tabindex="-1" id="isPasted" class="fr-strong">filling in this form</a>.FREDDY is not responsible for damage or theft during transportation of goods. In any case, the content of the package, even if intact, must be checked prior to signing the delivery note. No complaints will be accepted for any missing items that have not been immediately notified to the courier.If you think you received an item other than the one you ordered, or if the item you received is defective, contact our <a href="https://help.freddy.com/en-GB/contact" style="box-sizing: border-box; background-color: transparent; color: #1f1f1f; text-decoration: underline;" tabindex="-1" class="fr-strong">Customer Service</a>.

Problems with my shipment

How can I avoid problems with my shipment?

Damaged or tampered package

Can I reject a package?