How can I avoid problems with my shipment?Updated 2 months ago

• In the “Full Address” field be sure to enter the street number and flat/unit number, if any.
• If the delivery has to be made to a store or business, please specify the name in the Full Address field.
• Delivery is understood to mean street level delivery; if that isn't possible for you, you must let the Customer Service team know.

Damaged package

If you receive a package that is not intact, is damaged or with evidence of tampering, always remember to mention this to the courier and only accept the package with the comment that it has been “unchecked” written on the delivery note.

This protects your rights in the case of anomalies found after opening the pack (broken or missing items).

In any case, the content of the package, even if intact, must be checked prior to signing the delivery note. No complaints will be accepted for any missing items that have not been immediately notified to the courier.

Immediately notify FREDDY Customer Service.