Damaged or tampered packageUpdated 6 days ago

If you receive a package that is not intact, is damaged or with evidence of tampering, always remember to mention this to the courier and only accept the package with the comment that it has been “unchecked” written on the delivery note.
This protects your rights in the case of anomalies found after opening the pack (broken or missing items).
Immediately notify FREDDY Customer Service by filling out this form.

FREDDY is not responsible for damage or theft during transportation of goods. In any case, the content of the package, even if intact, must be checked prior to signing the delivery note. No complaints will be accepted for any missing items that have not been immediately notified to the courier.

If you think you received an item other than the one you ordered, or if the item you received is defective, contact our Customer Service.