In addition to the right to withdraw established and governed by the Italian Consumer Code (Leg. Decree 206/2005), because it considers Customer* satisfaction a priority and wishes to facilitate the return process, Freddy will also allow you to direc
If you purchased multiple products in a single order, you can proceed with a partial return; for example, if you ordered multiple, different products, you can return just one. The partial return option is expressly excluded for all products which are
1. Fill in the form and prepare the package. Fill in the Product Return Form that you found inside the parcel and put it back in. Even if you have received more than one delivery for the same order, please make a unique return request. If you haven't
As soon as the courier of your choosing has picked up the package, it will generally reach our warehouse in around 5-9 days. Once the package has reached our warehouse, the processing times are generally:. For information on refund time lines and met
If the products are returned correctly, you will be refunded all payments made to Freddy, including delivery costs, without undue delay and, in any case, no later than 14 (fourteen) days from the date we are informed of your decision to withdraw from