Pursuant to art. 52 of the Italian Consumer Code (Leg. Decree n. 206 of 6 September 2005), Customers* have the right to withdraw from sales agreements that are entered into online with Freddy without any penalties and without providing a reason, simp

Right to withdraw

Freddy S.p.A. guarantees the Consumer, pursuant to and by effect of European Directives 1999/44/EC and 2019/771, and Italian Legislative Decree n. 206/2005 (Consumer Code), that all goods shall conform to the descriptions published on the website and

Freddy S.p.A. guarantees the Consumer, pursuant to and by effect of European Directives 1999/44/EC and 2019/771, and Italian Legislative Decree n. 206/2005 (Consumer Code), that all goods shall conform to the descriptions published on the website and are free from any defects existing at the time of delivery, for a period of 2 (two) years from the date the goods are delivered to the Consumer. In accordance with Article 133, Paragraph 3 of the Consumer Code, direct actions to enforce non-conformities and defects not concealed by the seller with fraud shall lapse, in any case, after 26 (twenty-six) months from the delivery of the goods.The application of any and all commercial guarantees is excluded in cases of use, repair, washing, drying, ironing or manipulation/handling of the goods that do not comply with those of the goods itself and/or the relative instructions/warnings provided by Freddy S.p.A., that is, those listed in the illustrative documents of reference, tags or labels, as well as in the case of attempts at repairing the lack of conformity identified on one&#x2019;s own or through third parties.Pursuant to art. 135 of the Consumer Code, all defects that appear within one year from delivery of the goods are assumed to have already existed on that date (unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect). Therefore, exclusively in these cases, the Consumer is excluded from the burden of proof of proper use of the goods. In any case, Freddy S.p.A. retains the right to provide evidence to the contrary.The Consumer must report any defects and/or non-conformities sending an email to Freddy S.p.A. at&#xA0;info@freddy.com, including a request containing the following information:<ul><li>Description of the defect and/or the faulty elements found</li><li>The following documentation: at least 1 photograph of the product, the order confirmation sent by Freddy S.p.A. and/or the tax receipt</li><li>Order number</li><li>Order date</li><li>Name</li><li>Surname</li><li>Email address</li><li>Product code</li><li>Product name</li><li>Size</li><li>Quantity</li></ul> Nevertheless, all other statements that unequivocally indicate that the defect has been reported remain valid. Once the statement and the relative documentation requested as a preliminary procedural matter have been received, Freddy S.p.A. will assess whether the defects and/or non-conformities reported by the Consumer via Freddy&apos;s Customer Service are ostensibly covered by the conformity guarantee or not, notifying the Consumer of its decision through the email address indicated in the statement sent via email, authorising or denying the return of the goods. A copy of the return authorisation must be included in the return package.If Freddy S.p.A. denies the request, the reasons will be listed in the response email.Authorisation to return the item(s) shall not, in any way, constitute a recognition of defect or non-conformity. The latter will be assessed only once the goods has been returned to the warehouse.Goods that have been approved for return by Freddy S.p.A. must be sent by the Consumer via the courier indicated in the return authorisation with the shipping costs to be paid for by Freddy S.p.A., or via a different means to be paid for by the Consumer, which must in any case allow traceability of the shipment.The package must contain the item(s) being returned, with the original packaging where possible, a copy of the return authorisation, and a copy of the email sent to inform of the defect and/or irregularity.The Consumer must ship the goods within 14 (fourteen) days after reporting the defect and/or non-conformity and, in any case, only after having received the authorisation of Freddy S.p.A.If no defect is found, the item will be returned within about 30 (thirty) days from the date of return delivery, with the shipping expenses to be paid by the Consumer.If a defect is found, Freddy S.p.A. will propose one of the following solutions to the Consumer within 10 (ten) days from having received the goods (or, in any case, within a reasonable period, even if longer, in the case of complex investigations):<ol><li>repair, free of charge;</li><li>replacement, free of charge;</li><li>a price reduction;</li><li>a full refund of the price paid, keeping the item at the warehouse</li></ol>In accordance with Article 135b of the Consumer Code, the Consumer can choose between Freddy S.p.A. repairing or replacing the goods, without additional costs applied to either option, unless the request is objectively impossible or excessively burdensome compared to the other option pursuant to the criteria established in the aforementioned article 135b paragraph 2. The Consumer also retains the right to request a proportional price reduction, or to terminate the sales contract should one of the conditions of article 135b, paragraph 4, sections a), b) and c) of the Consumer Code apply. In any case, it is not possible to request termination of the contract for minor defects.Should the Consumer choose the replacement of the goods or the partial reimbursement of the price paid, the shipment of the goods to the Consumer will be paid for and handed by Freddy S.p.A. in a subsequent reasonable amount of time (circa ten days).Should the Consumer choose to repair the goods, subject to the intervention of the service department, Freddy S.p.A. will inform the Consumer of the outcome of the repair within the following 20 (twenty) days (or, in any case, within a reasonable period, even if longer, in the case of complex repairs and/or interventions). The return shipping to the Consumer, paid for by Freddy S.p.A., will occur within a reasonable period (circa ten days).Should Freddy S.p.A. be required to refund, either totally or in part, the Consumer the amount paid, the refund shall be issued within approximately 14 (fourteen) days from the refund notification or the submission of the bank details, whichever is later. If necessary for the purposes specified below, the Consumer shall provide his/her bank details to Freddy S.p.A., at the e-mail address&#xA0;info@freddy.com, so that the wire transfer can be made.The refund (which is equal to the price paid net of the discount offered by the coupon code used and of any value reduction as referred to above) is processed as follows, it being understood that the coupon code will not be reactivated:A) SINGLE-SYSTEM ORDER PAYMENT:<ul><li>1) Credit card, prepaid card, Apple Pay, Shop Pay, Google Pay, PayPal (non-instalment) or with other payment systems that are available when placing the order, expressly excluding Store Credit and instalment or deferred payment systems (Paypal instalment, Scalapay, Klarna and any others made available on the site) which are governed by points 2, 3 and 4 below refunds will be made by Freddy using the same means of payment used when placing the order. Refunds will be issued in 2-5 business days after the warehouse verification of the return is completed. Depending on the payment method and your bank, it may take 3 to 14 business days to see the credit posted to your account. NOTE: The time required to redeem the payment with some types of credit cards depends solely on the bank, and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).</li><li>2) Store Credit the credit will be issued in a measure equal to the value of the articles returned</li><li>3) Payment by instalments (to date, Paypal instalment, Scalapay and Klarna only in countries where available): if you have chosen to pay by instalments, the amounts related to the instalments already paid will be automatically reimbursed directly to the card you used to pay for the order, while the instalments not yet paid will be cancelled. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. For partial refunds, the refund amount will first be deducted from the unpaid instalments, which will be reduced or cancelled, and, if necessary, you will then be refunded entirely or in part for the already-paid instalments.</li><li>4) Deferred Payments (to date, Klarna in countries where the service is available): if you have chosen the &apos;pay later&apos; (deferred payment) option and the payment deadline has not yet passed, you will not be charged for the items returned. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. In the case of a partial return, however, you will only be charged for the amount equivalent to the items you have chosen to keep, and if you have already been charged for said items, we will issue a refund in the same manner as above.</li></ul>B) PAYMENT VIA MULTIPLE METHODS:Anytime when payment has been made using a Store Credit, a coupon/discount code or a Freddy 360 voucher together with one of the payment methods referred to in paragraph A) above, please note that the value of the Store Credit (as well as that of the coupon code or the Freddy360&#xB0; voucher that may have been applied at check-out) will be proportionally distributed among the various items contained in the order. For this reason, for partial returns, the refund of the price of the returned item(s) will be made by applying the same proportionality and, therefore, the amount due will be refunded, on a case-by-case basis, by partial reactivation of Freddy 360 Credit and/or Store Credit and, for the remaining balance, using the same payment method you used for the purchase. However, coupon codes cannot be reactivated once they have been used. In the event that the balance due had been paid by means of Scalapay, Klarna or Paypal (payment by instalments), depending on the value of the returned item(s) (pro-rated as described above), the instalment already charged will be refunded, in whole or in part, directly to the card used to pay for the order, while subsequent instalments will be recalculated by Scalapay, Klarna or Paypal and, where applicable, cancelled. If a deferred payment method has been chosen for the balance due and the payment due date has not yet passed, you will not be charged for the amount of the refund owed. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order.

Guarantee and Right to Withdraw

Right to withdraw

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